Front-Line Compliance Certificates

The NAF Association offers five online compliance training programs to help member companies with the training of their front-line staff. These programs are targeted online learning modules addressing the laws and regulations that most closely apply to a particular functional area.  Each program includes two case studies.  The case studies test the knowledge of the laws and regulations in the context of a “real world” scenario. The curriculum was developed by Hudson Cook, LLP.

After purchasing the certificate, you will receive an order confirmation containing details about accessing the course.

The five program options include:

Collector Certificate

Federal Laws

  • Fair Debt Collection Practices Act  (35 min.)
  • Equal Credit Opportunity Act & Regulation B (40 min.)
  • Federal Trade Commission Act Unfair and Deceptive Acts and Practices  (35 min.)
  • Dodd Frank Act Unfair, Deceptive and Abusive Acts and Practices  (30 min)

State Laws

  • State Anti-Discrimination Laws & Regulations (30 min.)
  • State Collection and Servicing Laws (30 min.)

Testing

  • Two case studies dealing with situations a collector could face with 15-20 questions relating to the laws applicability to the cases

Collector Certificate Registration

Underwriter Certificate

Federal Laws

  • Equal Credit Opportunity Act & Regulation B (60 min.)
  • Fair Credit Reporting Act  & Regulation V (100 min.)
  • Federal Trade Commission Act Unfair and Deceptive Acts and Practices (35 min.)
  • Dodd Frank Act Unfair, Deceptive and Abusive Acts and Practices (30 min.)

Testing

  • Two case studies dealing with situations an underwriter could face with 15-20 questions relating to the laws applicability to the cases

Underwriter Certificate Registration

Contract Auditing & Funding Certificate

Federal Laws
  • Truth in Lending Act & Regulation Z (60 min)
  • Equal Credit Opportunity Act & Regulation B (40 min)
  • Federal Trade Commission Act Unfair and Deceptive Acts and Practices (35 min)
  • Dodd Frank Act Unfair, Deceptive and Abusive Acts and Practices (30 min)
State Laws
  • State Retail Installment Sales Acts (120 min)
  • State anti-discrimination laws and regs (30 min)

Testing

  • Two case studies with 10-12 questions relating to the laws applicability to the cases

Contract Auditing & Funding Registration

Dealer Sales Representative Certificate

Federal Laws
  • Equal Credit Opportunity Act & Regulation B (40 min)
  • Federal Trade Commission Act Unfair and Deceptive Acts and Practices (35 min)
  • Dodd Frank Act Unfair, Deceptive and Abusive Acts and Practices (30 min)
  • Telemarketing Consumer Fraud and Abuse Prevention Act & Telemarketing Sales Rule (50 min)
  • Telephone Consumer Protection Act (50 min)
  • Federal Advertising Rules (30 min)
  • CAN SPAM Act (45 min)
State Laws
  • State Anti-Discrimination Laws and Regulations (30 min)
  • State Motor Vehicle Dealer Laws and Regulations Applicable to Consumer Credit (15 min)

Testing

  • Two case studies each with 10 questions relating to the laws applicability to the cases

Dealer Sales Representative Registration

Customer Service Representative Certificate

Federal Laws
  • Equal Credit Opportunity Act & Regulation B (40 min)
  • Fair Credit Reporting Act & Regulation V (100 min)
  • Fair Debt Collection Practices Act (35 min)
  • Federal Trade Commission Act Unfair and Deceptive Acts and Practices (35 min)
  • Dodd Frank Act Unfair, Deceptive and Abusive Acts and Practices (30 min)
State Laws
  • State Servicemember Protection Laws and Regulations (15 min)
  • State Collection and Servicing Laws (30 min)

Testing

  • Two case studies each with 10 questions relating to the laws applicability to the cases

Customer Service Representative Registration