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Collector Certificate

The NAF Association offers five online compliance training programs to help member companies with the training of their front-line staff. These programs are targeted online learning modules addressing the laws and regulations that most closely apply to a particular functional area.  Each program includes two case studies.  The case studies test the knowledge of the laws and regulations in the context of a “real world” scenario. The curriculum was developed by Hudson Cook, LLP.

After purchasing the certificate, you will receive an order confirmation containing details about accessing the course.

Federal Laws

  • Fair Debt Collection Practices Act  (35 min.)
  • Equal Credit Opportunity Act & Regulation B (40 min.)
  • Federal Trade Commission Act Unfair and Deceptive Acts and Practices  (35 min.)
  • Dodd Frank Act Unfair, Deceptive and Abusive Acts and Practices  (30 min)

State Laws

  • State Anti-Discrimination Laws & Regulations (30 min.)
  • State Collection and Servicing Laws (30 min.)


  • Two case studies dealing with situations a collector could face with 15-20 questions relating to the laws applicability to the cases

Non-Member Price: $200
Member Price: $100

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