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Customer Service Representative Certificate

Customer Service Representative Certificate

Federal Laws
  • Equal Credit Opportunity Act & Regulation B (40 min)
  • Fair Credit Reporting Act & Regulation V (100 min)
  • Fair Debt Collection Practices Act (35 min)
  • Federal Trade Commission Act Unfair and Deceptive Acts and Practices (35 min)
  • Dodd Frank Act Unfair, Deceptive and Abusive Acts and Practices (30 min)
State Laws
  • State Servicemember Protection Laws and Regulations (15 min)
  • State Collection and Servicing Laws (30 min)

Testing

  • Two case studies each with 10 questions relating to the laws applicability to the cases
Non-Member Price: $200
Member Price: $100

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