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Federal Laws
State Laws
Customer Service Representative Certificate
Compliance Education | Front-Line Compliance Certificates
Customer Service Representative Certificate
- Equal Credit Opportunity Act & Regulation B (40 min)
- Fair Credit Reporting Act & Regulation V (100 min)
- Fair Debt Collection Practices Act (35 min)
- Federal Trade Commission Act Unfair and Deceptive Acts and Practices (35 min)
- Dodd Frank Act Unfair, Deceptive and Abusive Acts and Practices (30 min)
- State Servicemember Protection Laws and Regulations (15 min)
- State Collection and Servicing Laws (30 min)
Testing
- Two case studies each with 10 questions relating to the laws applicability to the cases
Non-Member Price:
$200
Member Price:
$100