NAF-Compliance-Certificate-Program

The  Compliance Certificate Program is exclusive to association member companies. These online modules provide focused compliance training for finance company front line staff. These individuals engage directly with customers and their knowledge of compliance and their ability to apply it is critical. For program registration, click here.

The programs were developed from the online sessions used in the Consumer Credit Compliance Certification Program into targeted online learning modules that address the laws and regulations that most closely apply to each functional area.

The Compliance Certificate Programs will cover five line functions: CollectorUnderwriterDealer/Sales RepresentativeContract Auditing & FundingCustomer Service Representative


NAF-Compliance-Certificate-Program---COLLECTOR

Estimated time to complete: 3 hours, 20 minutes

Federal Laws

  • Fair Debt Collection Practices Act  (35 min.)
  • Equal Credit Opportunity Act & Regulation B (40 min.)
  • Federal Trade Commission Act Unfair and Deceptive Acts and Practices  (35 min.)
  • Dodd Frank Act Unfair, Deceptive and Abusive Acts and Practices  (30 min)

State Laws

  • State Anti-Discrimination Laws & Regulations (30 min.)
  • State Collection and Servicing Laws (30 min.)

Testing

  • Two case studies dealing with situations a collector could face with 15-20 questions relating to the laws applicability to the cases

Program registration, click here.


NAF-Compliance-Certificate-Program---UNDERWRITER
Estimated time to complete: 3 hours, 45 minutes

Federal Laws

  • Equal Credit Opportunity Act & Regulation B (60 min.)
  • Fair Credit Reporting Act  & Regulation V (100 min.)
  • Federal Trade Commission Act Unfair and Deceptive Acts and Practices (35 min.)
  • Dodd Frank Act Unfair, Deceptive and Abusive Acts and Practices (30 min.)

Testing

  • Two case studies dealing with situations an underwriter could face with 15-20 questions relating to the laws applicability to the cases

Program registration, click here.

NAF-Compliance-Certificate-Program---DEALER-SALES-REP

Estimated time to complete: 5 hours, 41 minutes

Federal Laws

  • Equal Credit Opportunity Act & Regulation B (40 min)
  • Federal Trade Commission Act Unfair and Deceptive Acts and Practices (35 min)
  • Dodd Frank Act Unfair, Deceptive and Abusive Acts and Practices (30 min)
  • Telemarketing Consumer Fraud and Abuse Prevention Act & Telemarketing Sales Rule (50 min)
  • Telephone Consumer Protection Act (50 min)
  • Federal Advertising Rules (30 min)
  • CAN SPAM Act (45 min)

State Laws

  • State Anti-Discrimination Laws and Regulations (30 min)
  • State Motor Vehicle Dealer Laws and Regulations Applicable to Consumer Credit (15 min)

Testing

  • Two case studies each with 10 questions relating to the laws applicability to the cases

Program registration, click here.

NAF-Compliance-Certificate-Program---CONTRACT-AUDITING-FUNDING

Estimated time to complete: 5 hours, 25 minutes

Federal Laws

  • Truth in Lending Act & Regulation Z (60 min)
  • Equal Credit Opportunity Act & Regulation B (40 min)
  • Federal Trade Commission Act Unfair and Deceptive Acts and Practices (35 min)
  • Dodd Frank Act Unfair, Deceptive and Abusive Acts and Practices (30 min)

State Laws

  • State Retail Installment Sales Acts (120 min)
  • State anti-discrimination laws and regs (30 min)

Testing

  • Two case studies with 10-12 questions relating to the laws applicability to the cases

Program registration, click here.

NAF-Compliance-Certificate-Program--Customer Service REP

Estimated time to complete: 4 hours, 48 minutes

Federal Laws

  • Equal Credit Opportunity Act & Regulation B (40 min)
  • Fair Credit Reporting Act & Regulation V (100 min)
  • Fair Debt Collection Practices Act (35 min)
  • Federal Trade Commission Act Unfair and Deceptive Acts and Practices (35 min)
  • Dodd Frank Act Unfair, Deceptive and Abusive Acts and Practices (30 min)

State Laws

  • State Servicemember Protection Laws and Regulations (15 min)
  • State Collection and Servicing Laws (30 min)

Testing

  • Two case studies each with 10 questions relating to the laws applicability to the cases

Program registration, click here.